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Frequent Questions

01. What is our philosophy about medical care?
Our Patients are our priority, we offer quality medical services with a team of specialists.Under the able leadership of Dr. Manish S. Kansal (CMD), the Shanti Home was founded in 2007 by a group of mental health professionals. After having graduated with a medical degree from B.J.M.C. Pune, Dr. Kansal pursued a postgraduate degree in psychiatry from G.S.M.C. and KEM Hospital Mumbai. A leading psychiatric specialist in Delhi, he has a wide variety of experiences. Additionally, Dr. Kansal is the first Indian Acupuncture Detoxification Specialist (ADS) who was trained under Dr. Smith, Chairperson of the National Association of Drug Abuse (NADA), USA. Moreover, Dr. Kansal has actively participated in the Delhi Psychiatric Society (DPS) as General Secretary (2003-09), Vice President (2010-12) and President (2012-14). At Shanti Home, we offer indoor mental health services, drug addiction treatment, rehabilitation programs for chronic psychiatric patients, occupational and psychosocial assessments, and interventions, as well as daycare. Additionally, the team provides guidance and treatment for children and adolescents, as well as disability assessments, including learning disorders and autistic disorders. The facility also runs Alcoholic Anonymous (AA) meetings for people who care for people with chronic psychiatric disorders.
We have two different units in Delhi NCR:

“Psychiatric & Multi-speciality Medical Management Unit” named SHANTI HOME-BDH (40 Bedded) at BIMLA DEVI HOSPITAL, Mayur Vihar Phase II, Delhi

“Psychiatric Rehabilitation & De-addiction Unit” named SHANTI HOME-KNEUS (75 Bedded) at NIMT Campus, Greater Noida, Uttar Pradesh
02. What Happens if i need to go to a hospital?
One Medical works with nearly all of the hospitals in the area, allowing you to go to the hospital of your choice, and we can help coordinate care as needed. If you see one of our providers and need to see a specialist for a follow up at a hospital, we can provide the referral and help coordinate the logistics. If you end up at a hospital for another reason, we can help you have all your medical records transferred , so your provider will be able to review your stay and test results and help with any needed follow up.
03. Do we offer urgent care?
Our primary care providers can address a wide range of urgent and acute concerns. Because we offer same-day appointment availability and 24/7 access to our clinical team, we are a great option for urgent needs. If you have a concern after-hours or are unsure whether you should go straight to an urgent care facility or the nearest emergency room, please call our office to be connected with our team.
04. What is Primary Care?
We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick, before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with an efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs. As your primary care providers (PCPs), we take your well-being seriously. With an emphasis on family practice and internal medicine, we address all your essential health needs by: Making prevention and wellness a priority Collaborating with you to customize the best plan that suits your individual needs and goals Providing a comprehensive, accurate, and secure repository for all your medical information Seamlessly coordinating your care, including tests, treatments, specialist visits, and hospitalizations Providing easy-to-understand, accessible advice, guidance, and insight Offering cost-effective options that empower you to prioritize your health We leverage the latest medical research and cutting-edge technology to offer the most comprehensive primary care available. We draw upon our team’s extensive collective experience and your personal feedback to create a truly one-of-a-kind primary care experience. From preventive medicine to integrative care, we have the tools to keep you feeling your best — whether you’re already in good health, suffering from a minor cold, or facing a life-changing illness. Our primary care providers are your partners in cultivating and maintaining long-term health.
05. Do i need to select primary care provider?
Although we don’t require our members to pick a PCP, we strongly recommend finding a practitioner you feel comfortable with and who can collaborate with you on important decisions in order to coordinate and optimize your long-term care. Besides being your partner in good health, your One Medical PCP is your first point of contact for all health care needs, acting as your advocate, ally, and advisor. We’ll help you make the most informed decisions possible, and we’ll ensure a well-coordinated and thoroughly researched referral should you ever require a specialty consultation or hospitalization. Finally, if the PCP you select doesn’t feel like the right fit, you can always switch to another practitioner — no questions asked.
06. What is the difference between family medicine and internal medicine?
The majority of One Medical’s general practitioners, including our doctors, nurse practitioners, and physician assistants, have a focus in either family medicine or internal medicine. Family medicine providers, otherwise known as family practitioners, are considered to have the widest set of primary care skills, treating patients at every stage of life. They are trained to treat patients from birth through adulthood, and into the elderly years. At One Medical, our family practitioners see patients in adolescence and above; generally age 14 and older. Internal medicine doctors, otherwise known as internists, focus primarily on adult and elderly patients, and are most comfortable seeing patients age 18 and older. Their training emphasizes the management of chronic, complex, or severe illnesses, particularly for patients who require hospitalization. Although they are proficient in primary care, their specialty training typically does not include obstetrics, gynecology, or pediatrics.
07. Laboratory Services
We offer our members on-site laboratory services on a walk-in basis, with no need for an appointment. Our staff will put you at ease, draw your blood and collect other specimens in an anxiety-free environment, and get you on your way quickly. After we receive and review your results, we will promptly email you with our interpretation and a copy of the report. Your health care provider will order the specific tests you need based on your age, your medications, your overall health status and the amount of time since your last set of blood tests. Young, healthy individuals may only need blood tests every five years, while patients with active medical issues may need tests annually or even more frequently. If you are interested in having specific tests performed, you can discuss them with your provider in the office or via email before coming in to have your blood drawn.
08. How does my insurance work with lab tests?
Insurance plans vary, and your coverage depends on your specific policy. While most tests are covered by insurance, you may want to contact your insurance carrier to ensure coverage before having your test done.
09. Do i need to have an appointment for lab tests?
No appointment is necessary; however, tests must be ordered by your provider. You can simply walk in to the office during lab hours to have our trained on-site staff to draw blood and collect samples for diagnostic tests. If you have questions about what tests are covered by your insurance plan, we recommend you check with your insurance company.
10. What can i do if i have questions about privacy and security?
We take the security and confidentiality of your personal information seriously. We follow industry best practices in software development and testing, including periodic vetting by internal and external security researchers. Your data is encrypted in transit and at rest, and our infrastructure runs on an industry-leading highly secure, HIPAA-compliant data center. If you are a security researcher and you believe you have identified a security issue, please contact ус. We are committed to working with the community to verify, reproduce and respond to all legitimate reports.

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